Shipping policy

 

• Q: Do you deliver overseas?
  A: Yes, we ship international orders using UPS.

 

• Q: When do I expect delivery after placing an order?
  A: We promise to ship your order within 1 to 2 working days. You will receive an email confirming your order and another one when the order is shipped. Please do not hesitate to contact us if you don't receive any. 
  

 

• Q: Do I need to pay Duties and Taxes?
• A: For all other countries we ship DAP (Duty at Port) and all product prices displayed are exclusive of taxes and duties. Once your order arrives at its destination you will be required to pay import duties, customs, and local taxes (if applicable) before the package is released to your ownership.

 

• Q: Can I change the shipping address after placing an order? 
  A: We urge you to contact us immediately if you would like to change the delivery address. However, delivery charge will be imposed if the order has already been dispatched. Delivery charge will also be imposed if your address is incorrect and order has to be redelivered.  

 

• Q: Can I assign particular courier to ship to my address?
• A: If you would like to use particular courier or forwarder, please kindly send an email to our support-hk@renpho.com with order number. We are unable to arrange this change for dispatched orders.