FAQ|Eleeels Muscle Massage|Hong Kong

FAQ

 

Product information 

Q: How do I switch on the massage gun? 
A: Fully charge battery for up to six hours before first use either attached or detached from the gun. Please be sure to attach the battery securely into the base of the gun. The power switch is on the bottom of the battery. Moving it to ON position to switch on the product, OFF to switch off the gun.

Q: If my gun is not work / cannot be charged, what can I do?

A: Make sure you have switched the ON/OFF to ON and then press the power button. If you have tried and it still not work, please contact our support team for help

Q: How do I adjust the massage speed?
A: There are two massage modes and six speed settings. Here are the steps to change mode and adjust speed: 

Switch on the gun by moving the power switch to ON position.


Sports Mode: Press the power button once to turn gun into level 1 of the sports mode, further press will turn gun to level 2 and 3 respectively. The blue LED lights will indicate the corresponding power level User can press and hold the power button for 1 second to pause the gun in working status.


Comfort Mode: Press and hold the power button for 2 seconds, and release the button will allow the gun enter the level 1 of the comfort mode. Further press the button will allow the gun to enter level 2 and 3 of the comfort mode. Again, User can press and hold the power button for 1 second to pause the gun in working status

Q: How do I change the applicators?
A: Change the applicators only when the power is off. Insert the applicator by pressing in and remove by pulling out. 


Q: How do I remove the battery?
A: To remove the battery, press the battery release button with thumb. Firmly pull downwards on the battery with the other hand


Q: When should I charge the gun?
A: To charge, connect the DC end of the supplied 24V adapter to the battery's charging port and plug AC side cable into wall outlet.The circular light indicator on the battery: 

·         Red color : 0 - 25% 

·         Blue color : 25 - 75% 

·         Green color : 75 - 100%

Only use the ELEEELS supplied AC Adaptor.

 

Member login

Q: How can I create an account?

A: Please go back to the homepage top right corner, click the icon to register and create your login

 

Q: How can I login?

A: Please click the top right page icon to login your login name and password

 

Q: If forget login password. What can I do?

A: Please click “Forgotten password” next to the password insert box, and follow the steps, it will send you email to reset new password

 

Q: Can I shop and checkout as guest?

A: Yes, but we would like to invite you to be our member to get latest news and promotion.

 

How to use 

Q: When and how should I use the 4 interchangeable applicators? 
A: The round, flat, fork and bullet applicators are for major muscle groups, small muscle parts, neck and back, and joints and acupuncture points respectively. Massage desired body parts at the desired speed applying pressure as needed. We invite you to go through the How-to-use tutorials (coming soon) for optimal results.

Maintenance

Q: How should I clean the gun? 
A: Clean it with a slightly damp cloth and dry with a soft towel. Remove the battery first and store it in the carton box in case of travel and storage. 

 

Where to buy

Q: Where can I buy ELEEELS X1T vibration massage gun? 
A: You can purchase our product online by clicking SHOP NOW button on our website www.eleeels.com. Free delivery will be made within 2 to 3 working days.

Q: Do you accept cash on delivery?
A: We are sorry that we only accept Paypal, Visa or Master an bank-in for online ordering. Should you want any help regarding other payment methods, please call us at 2730 4234 or email support@eleeels.com

Q: I don’t have Credit card to settle the order payment, how I can settle the order?

A: When you check out, you can select bank in option, there are information about the bank details or you can use FPS to pay

Warm reminder: please send back the bank in/e-transfer slip to us with order # attached.

 

Q: What can I do if I cannot complete the payment process with credit card?

A: Check with you bank whether there are problem with your credit card. Or you can change to pay it with bank transfer.

 

Q: I have placed the order but not receive the order confirmation, how can I do?

A: Please contact our customer support team via support@eleeels.com.

 

Shipping Information

Q: What is the delivery fee?
A: For Hong Kong order, single free delivery is entitled for order amount over HK$400. For order under $400, delivery fee of $80 will be charged. 

Q: Do you deliver overseas?
A: yes, we accept international orders. Please go to SHOP NOW to make a purchase. 

Q: When do I expect delivery after placing order?
A: We promise to deliver your order within 2 to 3 working days. You will receive an email confirming your order and another one when the order is shipped. Please do not hesitate to call us if you don't receive any. 

Q: Can I change the shipping address after placing order? 
A: we urge you to contact us immediately if you would like to change the delivery address. However, delivery charge will be imposed if the order has already been dispatched. Delivery charge will also be imposed if your address is incorrect and order has to be redelivered.  

Q: Can I assign particular courier to ship to my address?

A: If you would like to use particular courier or forwarder, please kindly send an email to our support@eleeels.com with order # about the shipment arrangement change issue

 

Warranty

Q: Is there any warranty for the gun? 
A: Yes, you are entitled to full ONE year of warranty from the date of purchase, if the gun fails to perform due to a defeat in material or workmanship. Please do keep the invoice, receipt or proof of purchase and we are happy to replace or repair the gun or its components. 
 
Be aware that the warranty excludes: 

1.      damage caused by accident, abuse, mishandling, or transport;

2.      units subjected to unauthorized repair;

3.      units not used in accordance with ELEEELS care instructions; 

4.      damage exceeding the cost of the product;

5.      Deterioration of the delivered product resulting from abnormal storage and/or safeguarding conditions on the client's premises,and

6.      failure to provide the dated proof of purchase.


Please contact us at support@eleeels.com if you need any assistant. 

Q: How can I do the repairing of the gun?

A: Please bring along with you invoice and the products with its packaging to following Customer Service Centre address:

Unit 5, 15/F Global Gateway Tower,63 Wing Hong Street, Cheung Sha Wan, Kowloon, Hong Kong.

(Lai Chi Kok MTR Exit B2).

 

Tel: 2730 4234

 

Our staffs will check it and see the solution for you.

 

Q: How long will I get back my repaired goods?

A: For gun need to send back to factory for repair, it needs 7-14 days.

 

Any other questions?

We welcome you to send us your comments and feedback to support@eleeels.com

Unit 5, 15/F, Global Gateway Tower,
63 Wing Hong Street, Cheung Sha Wan,
Kowloon, Hong Kong


Tel: 2730 4234
 

Subscribe Us
  • Facebook - Grey Circle
  • Instagram - Grey Circle
  • YouTube - Grey Circle

Copyright© 2018 ELEEELS. All rights reserved.